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Discussion topic: Slow loading Pixel 10

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This message was authored by: Lynseylashes84

Slow loading Pixel 10

I have had Sky broadband over a month now and am still having problems using my Pixel 10 pro Xl.

Sometimes it takes so long to load, it times out. 

Done all the changing the DNS, powering down for a hour etc, the whole lot. 

Having to use my mobile data to ensure I get calls as the WiFi is so bad I'm missing calls 

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This message was authored by: Me134

Re: Slow loading Pixel 10

Posted by a Superuser, not a Sky employee. Find out more

@Lynseylashes84 wrote:

I have had Sky broadband over a month now and am still having problems using my Pixel 10 pro Xl.

Sometimes it takes so long to load, it times out. 

Done all the changing the DNS, powering down for a hour etc, the whole lot. 

Having to use my mobile data to ensure I get calls as the WiFi is so bad I'm missing calls 


Go to Settings > Network & internet > Internet > tap the Gear icon next to your Sky Wi-Fi network. Look for Privacy in the phone settings and switch it from "Use randomised MAC" to "Use device MAC".

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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This message was authored by: Lynseylashes84

Re: Slow loading Pixel 10

No improvement unfortunately 

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This message was authored by: Lynseylashes84

Re: Slow loading Pixel 10

To add, I work from home and never have any issues with connection for that. 

Only my phone 

This message was authored by: Me134

Re: Slow loading Pixel 10

Posted by a Superuser, not a Sky employee. Find out more

@Lynseylashes84 wrote:

To add, I work from home and never have any issues with connection for that. 

Only my phone 


Other things to try in order until you hopefully have success:- 

 

Change the WiFi Security Level from WPA3 or WPA3-T down to WPA2 within the MySky app.

 

Whilst in the app, turn off the Sky broadband Shield.

 

Disable "Adaptive Connectivity" on your Pixel. Open Settings on your phone. Tap Network & internet > Adaptive connectivity > turn off

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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