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Discussion topic: Slow internet

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This message was authored by: Gillybean2

Slow internet

I keep running tests and it says everything is fine but the internet is very slow and drops in and out quite frequently I'm just wondering why that is
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This message was authored by: Daniel0210

Re: Slow internet

Posted by a Superuser, not a Sky employee. Find out more

@Gillybean2 wrote:
I keep running tests and it says everything is fine 

@Gillybean2 

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection, which is why on here we advise posters to try it again later.

 


@Gillybean2 wrote:
the internet is very slow and drops in and out quite frequently I'm just wondering why that is

If the Wi-Fi has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 




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