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Discussion topic: Router denying myrouter.io

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This message was authored by: BHHJOR

Router denying myrouter.io

Noticed that i could not reach my router on any of my devices. Tried PC but failed, tried android tablet and it worked initially and tgen stopped working. 

Cleared browser cache, no joy.

This was working over a week ago but not now.

 

Has there been any updates to the router software recently?

 

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This message was authored by: Chrisee

Re: Router denying myrouter.io

Posted by a Superuser, not a Sky employee. Find out more

@BHHJOR @Rather than using my router.io try typing the IP address 192.168.0.1 into the browser address bar to access the Sky hub's web interface.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: BHHJOR

Re: Router denying myrouter.io

That does not work either, it reverts to myrouter.io

 

 

This message was authored by: Chrisee

Re: Router denying myrouter.io

Posted by a Superuser, not a Sky employee. Find out more

@BHHJOR try changing the browser as the internal site does not support https so can be viewed as suspect. It is one of the reasons why Sky have moved the settings for their newer hubs to the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Me134

Re: Router denying myrouter.io

Posted by a Superuser, not a Sky employee. Find out more

@BHHJOR wrote:

Noticed that i could not reach my router on any of my devices. Tried PC but failed, tried android tablet and it worked initially and tgen stopped working. 

Cleared browser cache, no joy.

This was working over a week ago but not now.

 

Has there been any updates to the router software recently?

 


I can't get to it from my Win11/Chrome/Firefox PC yet my Android16/Chrome mobile is fine, no idea why that's so. I've tried all combinations on the PC with no success.

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

This message was authored by: Hodor2k26

Re: Router denying myrouter.io

Do you have custom DNS configured on the Win11 PC pointing to Google / Cloudflare by any chance? e.g. 1.1.1.1 / 8.8.8.8, it must point to  the router for DNS resoution route.io is a local lookup so ensure 192.168.0.1 is the dns pointer on the PC

 

Not saying thats whats going on but its a consideration to look at.

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This message was authored by: BHHJOR

Re: Router denying myrouter.io

Thanks not just me then. Good to know. I did have it working on my android tablet but after trying once it then stopped.

 

This message was authored by: Me134

Re: Router denying myrouter.io

Posted by a Superuser, not a Sky employee. Find out more

@Hodor2k26 wrote:

Do you have custom DNS configured on the Win11 PC pointing to Google / Cloudflare by any chance? e.g. 1.1.1.1 / 8.8.8.8, it must point to  the router for DNS resoution route.io is a local lookup so ensure 192.168.0.1 is the dns pointer on the PC

 

Not saying thats whats going on but its a consideration to look at.


Could have sworn I'd tried it previously back on the Auto DHCP setting with no success but just changed it back to auto and it works fine on the PC again. Perhaps I'd set it to point to 192.168.0.1 rather than auto.

 

Edit: Interesting BTW that I'm still on MAP-T Sharing Ratio:1:1, it's been quite a while since I toggled UPnP off (now back on).

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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