Slow internet

[Joshmc22]

Hi, 

recently taken new internet out and not getting anywhere near the speeds promised. 

regards, 

josh

[JimM1]

@Joshmc22 What does the service checker show you that sky see speed wise to the hub! If you expand the broadband > link you should see a bar graph history that has past 30 day's on a daily basis!

https://www.sky.com/servicechecker

[Joshmc22]

I've done my own checks in the last few weeks 

34.5 download 

12.6 upload 

29.3 download 

2.07 upload 

37.7 download 

5.49 upload 

these speeds aren't acceptable 

[JimM1]

@Joshmc22 Can you use the link and post! Sky are not interested in what your test is or how you did it!

[Joshmc22]

If I give you my address can you give me the details? 

[JimM1]

@Joshmc22 NO, its your account the link is in the post 2 above.!