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This message was authored by: Sara1ark

Slow download

Programs are taking a day or more to download , if I have my phone in WiFi and I watch a app on the tv , both can't work at the same time , 

 


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This message was authored by: Chrisee Answer

Re: Slow download

Posted by a Superuser, not a Sky employee. Find out more

@Sara1ark log into the service hecker in the My Sky app and check thecspeed to your hub to see if there is an issue thst needs sorting. If you have a very long partial fibre line you can be limited on bandwidth.However if the spedd to your hub looks OK it maybe lousy WiFi in your home requiring a booster or similar.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Slow download

Posted by a Superuser, not a Sky employee. Find out more

@Sara1ark log into the service hecker in the My Sky app and check thecspeed to your hub to see if there is an issue thst needs sorting. If you have a very long partial fibre line you can be limited on bandwidth.However if the spedd to your hub looks OK it maybe lousy WiFi in your home requiring a booster or similar.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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