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Discussion topic: Ring doorbell

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This message was authored by: CEagles

Ring doorbell

New WiFi installation (fibre 300) works really well with some devices and really poorly with others. I cannot connect to a live view of my ring doorbell despite it showing as a connected device within my WiFi settings. I am able to view past videos from throughout the day but not watch live feed. Occasionally I connect to the live feed after multiple attempts but it is very slow. In addition to this, apps such as WhatsApp seem to now struggle since changing to this broadband.

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This message was authored by: Chrisee

Re: Ring doorbell

Posted by a Superuser, not a Sky employee. Find out more

@CEagles if you go into the Ring app and select the doorbell in the device menu aand select device health you will see a comment on the WiFi signal which is coloured green indicates ok amber less so etc Doirbellsxare notorious difficultvto connect as by definition they are the wrong side of an external wall.

 

Given your other comments it sounds like you need a second WiFi source to give usable WiFi throughout your home. Sky can supply up to 3 boosters if you buy their WiFi Max package and ask for one. See https://www.sky.com/broadband/wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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