Slow download speed

[Ste+W]

Hi,

I have recently updated a laptop and mobile phone and just thought I'd check my broadband connection status.

Please see below.

Why am I only seeing 28Mb/s to my hub ?

Thanks for your help.

S

[Highlinder · Accepted solution]

@Ste+W  Have you tried to report this issue to Sky? As we can see that the broadband test is not showing anything that would let you book an engineer.

[Ste+W]

Hi,

Thanks for the response.

However I'm at a loss to understand why a 28Mb/s feed is deemed not enough to book an engineer, based upon paying for a guaranteed speed of 59Mb/s?

Maybe an issue with the cabinet to property feed and therefore Openreach?

Might it be resolved quicker if I contact them directly (as I have done previously) rather than going through Sky?

Regards,

S

[Highlinder]

@Ste+W  Openreach do not talk to the public. You have to do this through Sky.

When you call Sky and asked the nature of the call say " Technical ", you may be asked for a mobile number, give this, but DO NOT hang up, stay on the line to be put into the queue to speak to an advisor.

[Ste+W]

Hi,

Openreach do interact with the public for issues of network damage and/or safety issues.

Anyway, spoke to Sky and a very helpful guy (Richard) has undertaken to get this resolved as funnily enough, it is a network issue.

Regards,

S

[Highlinder]

@Ste+WBut in instances like this they do not and you will be directed to speak to your ISP in this regard.