Slow download speed with internet cutting out

[Candycane]

Hello, 

can anyone help as I can't seem to get through to a Sky agent to tell them about my issue. For the past month my internet connection has been disconnecting frequently and the download speed is really slow. Usually this would happen around peak times or at midnight but now it's all day everyday.

Webpages are taking ages to load, wifi connection is extremely slow and I actually can't connect to a lot of apps like Zoom because they use a lot of internet and I need it for school. It's the same issue for whatever device I use, mobile, tablet, laptop even using my Fire stick is an issue now because of the WiFi connection (they are not all connected at the same time either). It was okay and bareable since I upgraded my package last year but for the past 3-4weeks each day the Wifi connection is getting worse. I have tried all the self help steps but the issue remains and when I test the line on Sky website it keeps giving the same reading (79 Mb/s download speed) even when the connection has gone down or cut out. And they say there's no reported issue in my area (London), I don't know what else to do. 
PLEASE HELP 

[cookiemonsteruk]

@Candycane 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Candycane]

 @cookiemonsteruk is this what you were asking for?? 

[cookiemonsteruk]

@Candycane 

Your hub has been connected for 208 hours.  I reckon as your 2.4ghz wifi is doing a lot of work with no ethernet devices that the devices disconnecting are on the 2.4ghz wifi band.

I would suggest you seperate the wifi bands as below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

And move some 5ghz devices to ethernet where possible  and put some 2.4ghz devices on to 5ghz (streaming sticks etc) to cut down on the interference that is inherent on the 2.4ghz wifi band . Then leave the 2.4ghz band for the slower devices ... mobile phones (except when you're using zoom)

[Candycane]

@cookiemonsteruk 

okay thank you for your help, I don't completely understand what you said but I will give your suggestion a go. Also do you think it's worth me restarting my router or plugging it out to give it a break? 

the devices that are having the most issue with the connection is my laptop but I use wireless connection because the router is in my livingroom and my desk is in my bedroom next door. I don't have the cable to do wired connection so maybe I would have to get an Ethernet cable and see if it improves my connection.
I will try all you have suggested, thank you so much. 😊

[cookiemonsteruk]

@Candycane 

If your house is on the same mains ring i would suggest a set of powerline adapters that would route the ip packets back and forth from router to laptop using your electric wiring if thats the device thats losing connection. 

[cookiemonsteruk]

@Candycane 

Example of a powerline adapter

TP-Link TL-PA4010PKIT Passthrough Powerline Adapter Starter Kit, No Configuration Required, UK Plug, Pack of 2 https://amzn.eu/d/ei6Vw8v