Slow connection constantly buffering

[dm1977]

Hello Ive just upgraded to sky broadband and so far my experience hasn't been good. The Internet is really slow. Ive run tests and they say it good but it really isn't as good as Vodafone! Both my partner and I have the same issue. Everything is slow.

[caesarome]

@dm1977 

Is your broadband hub out in the open and not near any walls or electrical devices ?

Do your devices have a good or weak wifi signal ?

[dm1977]

The devices have full signal and the hub is out in the open without obstruction or interference. 

[AngeloVenditti]

Hi, we have only installed sky broadban 2 days ago and it seems to us also a bit slow. Especially on zoom call, I keep freezing or when trying to browse videos is not reliable.
Can you please check?
Thanks,
AV

[Ch192]

I have been with Sky for a few weeks now. And we have found that YouTube consistently buffers, Alexa doesn't even play a full song due to the internet problems. I have ran tests on my WiFi router and apparently all is good, even though it doesn't look it.

[caesarome]

@dm1977 @Ch192 @AngeloVenditti 

All you can do is to call Sky and report these issues to them.

[SarahK1990]

I also switched to sky a few weeks ago and had slow internet from the start. The website says it will be patchy for the first 2 weeks whilst they try to find the "best" connection for you but I'm on week 4 now and it's shocking. Trying to open a link from a work email takes 3 minutes. The routers aren't fit for purpose and have so much bufferbloat. Should not have to keep rebooting the router to find a less busy signal. I will be ringing them tomorrow to see what they say