Not Good Wifi

[RochelleHayward]

Hi I have just ran a test on the WiFi and its stating its good. Its far from good, it will not stream anything on my chromecast, when I make WhatsApp face time calls its regularly says WiFi too weak, my ring door bell disconnects every night, varying times due to bad WiFi. I paid for a better strength than my previous provider and its so much worse. Please look into this

[caesarome]

@RochelleHayward 

We are customers here so this is something for you to investigate.

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

[Dazt111111]

Have the same issue. App test says good service but can't watch a movie without it buffering. On 900mb service