Slow broadband

[mikemac0070]

Hi my broadband is constantly below the guaranteed level. 

Is there anything that can be done to improve this?

 

 

[parker598]

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@mikemac0070 wrote:

Hi my broadband is constantly below the guaranteed level. 

Is there anything that can be done to improve this?

 

 

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You Should try here https://www.sky.com/help/articles/broadband-diagnostic-start MyAARPMedicare.com

[Highlinder]

@mikemac0070When you run the broadband test does it come up with any warnings at all about your speed?

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Highlinder]

@parker598The link that you did provide is what @mikemac0070 has already ran.

[mikemac0070]

 

[mikemac0070]

I don't get any warnings about speed .. I have just noticed that for the last few months I haven't seen much more than 30meg

[Highlinder]

@mikemac0070Is this your first point of contact about this issue to Sky?

[mikemac0070]

This is my first point of contact regarding this.

[Highlinder]

@mikemac0070If the broadband test is not giving you the option to book an engineer as you are blow the speed you are supposed to get. It would be quicker for you to call Sky by dialing 150 on your landline.

When you call and asked the nature of the call say " Technical ", you might also be asked for a mobile number give this, but DO NOT hang up and stay on the line.

If they ask you the issue say that you are getting 40Mb but it is supposed to be between 68-80Mb.