Slow broadband

[Beth80]

Internet is saying it's connected and done the speed checker and says it's ok turned it on and off again connected again tested again and it's still taking 10-15 to load anything .... I'm getting charged a lot a month for this to keep happening 

thanks 

[Addie15]

Hi there, @Beth80. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks