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Discussion topic: Slow broadband

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Avatar for Stephenwh
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This message was authored by: Stephenwh

Message posted on ‎01 Aug 2024 11:16 AM

Slow broadband

Slow broadband, tested by Sky and yes it might be slow but is above the guarantee that they gave me, This has only started happening it appropriately the last four weeks, there suggestion upgrade my broadband. Are they slowing it on purpose, to get even more money out of me, I'm already paying over £200 every month. What a way to treat someone who has been with them over 23 years. Can anyone help?
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎01 Aug 2024 11:21 AM

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@Stephenwh 

 

Could you post your router stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: TimmyBGood

Message posted on ‎01 Aug 2024 11:28 AM

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more
@Stephenwh wrote:
Are they slowing it on purpose, to get even more money out of me, I'm already paying over £200 every month. 

No, and hopefully £200 is for rather more than broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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