Slow broadband for over a week!

[Paige_Dan]

Slow broadband which keeps disconnecting from phones and laptops. Online connectivity test says all services are "good" but there is clearly a problem

[Highlinder]

@Paige_Dan  black or white router from Sky?

[Leocan1313]

There's a problem.My .sky  says it's ok but it's definitely not please help 

[Addie15]

Hi there, @Leocan1313. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.