Slow Internet through Work VPN.

[Amanda7]

I've recently started working from home full-time. However when I'm on Teams calls I noticed my WiFi connection kept dropping which became quite embarrassing as it would drop every 5-10 minutes or so. 

I did an internet speed test on my work laptop and the speed was only 7.53mbps! I did the same test on my personal laptop and it was 133mbps, and on my mobile which came out at 141mbps. So no issues with the house WiFi in general, only on my work laptop.

I consulted with IT and their respone was: -

"Resolution notes : If you are working from home then you have to make use of the VPN application on your machine which then has to interact with the VPN settings of your Internet Service Provider. If this interaction is causing performance issues this isn't something that we can impact and you may need to speak to your service provider. You can try basic network fixes like forgetting your network, restarting your home router and laptop and then connecting to the network again with a clean connection."

Any ideas on how to resolve this ? I've tried all the usuals - cookies, cache, router reset, off/on everything, all without success.

Many thanks, Amanda,

[Me134]

---

@Amanda7 wrote:

I've recently started working from home full-time. However when I'm on Teams calls I noticed my WiFi connection kept dropping which became quite embarrassing as it would drop every 5-10 minutes or so. 

I did an internet speed test on my work laptop and the speed was only 7.53mbps! I did the same test on my personal laptop and it was 133mbps, and on my mobile which came out at 141mbps. So no issues with the house WiFi in general, only on my work laptop.

I consulted with IT and their respone was: -

"Resolution notes : If you are working from home then you have to make use of the VPN application on your machine which then has to interact with the VPN settings of your Internet Service Provider. If this interaction is causing performance issues this isn't something that we can impact and you may need to speak to your service provider. You can try basic network fixes like forgetting your network, restarting your home router and laptop and then connecting to the network again with a clean connection."

Any ideas on how to resolve this ? I've tried all the usuals - cookies, cache, router reset, off/on everything, all without success.

Many thanks, Amanda,

---

Is it possible to use an ethernet cable rather than the WiFi to rule out a WiFi issue? You can get ethernet to USB adaptors for less than a tenner on Amazon or Currys do a a few including a TP-Link one for just a tenner if you've got a local branch.

Edit: this is presuming you don't have an ethernet port built in BTW.

[Amanda7]

Thanks, I'll give it a go.

[Me134]

---

@Amanda7 wrote:

Thanks, I'll give it a go.

---

No promises BTW but removing variables won't do any harm.

[Amanda7]

This seemed to work but now I would need to have the cable permanently installed which will be expensive and I don't see why I should have to fork out to fix what is Sky's problem?

Anyway, I found the below link on another thread so have logged it with Sky and waiting for a reponse: - 

https://www.sky.com/help/forms/vpn-configuration?authenticationStatus=ok

[Amanda7]

Further to above, Sky did the remote router upgrade but to no effect, still only getting 10-15mbps and being embarrassingly dumped out of Teams calls etc. Sky now say there is nothing more they can do. Work says it's my broadband provider's issue. I can't do anything about the work situation so I will change my broadband provider. Having looked initially I can see fibre providers offering guaranteed 500mbps for significantly less then Sky's poor offerings at so I'll be changing very soon. 

[Me134]

---

@Amanda7 wrote:

Further to above, Sky did the remote router upgrade but to no effect, still only getting 10-15mbps and being embarrassingly dumped out of Teams calls etc. Sky now say there is nothing more they can do. Work says it's my broadband provider's issue. I can't do anything about the work situation so I will change my broadband provider. Having looked initially I can see fibre providers offering guaranteed 500mbps for significantly less then Sky's poor offerings at so I'll be changing very soon. 

---

Odd that it's the WiFi causing the issue when the ethernet worked fine. A possible workaround until you decide what to do might be to try a WiFi mesh system, the Sky routers WiFi is disabled and you'd be using the 3rd party (much newer) WiFi setup.

[TimmyBGood]

---

@Amanda7 wrote:

Having looked initially I can see fibre providers offering guaranteed 500mbps for significantly less then Sky's poor offerings at so I'll be changing very soon. 

---

If there's one or more altnet (non-Openreach) full fibre networks available locally then yes, they can typically undercut any Openreach ISP because they aren't paying a wholesale rental cost for the circuit.