Slow Broadband Speed

[BenjaminM06]

Hi all, 

I pay for 1gbps broadband speeds but for some reason only getting 100mbps. 

When I restart the router and/or the openreach fibre box, I get 800-900mbps which is what I expect, but I only get these speeds for 30 seconds to a minute before they return to 100mbps

I have tried all the help routes on the sky website and even tried ringing them but can't seem to get through to a real person. All of the helplines typically end up in doing the service check on the MySky app which tells me I'm getting 905mbps to the hub which I am not getting at the moment. 

I have tested the speeds on wireless devices as well as wired devices. All speeds similar at around 80-100mbps. The wired devices are wired using CAT8 Ethernet. 

I know it is not a cable issue as I have used these cables elsewhere and held a stable 1-2gbps. 

If anyone can help I would greatly appreciate it!

Ben

[arcadeavenger]

Hi @BenjaminM06, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.