Discussion topic: Sloooowwwww Broadband

This message was authored by bandito1 This message was authored by: bandito1

Sloooowwwww Broadband

HI There, 

I have Sky Broadboand, and 3 Sky Streams. The laptops and phones on the Broadband are painfully show, test speeds seem fine, but it's got so bad that i'm mostly hotspotting off my phone's data now just to get stuff done. 


I've copied the stats from my router.. anyone see a reason why it's so slow?!


Help! and thank you 


Screenshot 2024-06-05 at 14.56.40.png


All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sloooowwwww Broadband

Posted by a Superuser, not a Sky employee. Find out more

@bandito1 as you have a gigabit full fibre connection the stats tell us relstively little and as you only have devices connected by Wifi it is going to be difficult to determine if the issue is the wifi speed in uour home or an issue at Sky's end.


Running a speed test over an ethernet cable should give you speeds around 900Mb/s. On your current hub you should getvspeeds over wifi of 600Mb/s in the same room as the hub but speeds will inevitably drop as you move further away. Whole testing spedds check nothing else is using the link.

65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by DRichardson This message was authored by: DRichardson

Re: Sloooowwwww Broadband

Similar problem, has been slow most of this afternoon resulting in getting d/c etc; seems to be affecting laptop and phone more than TV and game platform. Current download speed 48mbps

Topic Author
This message was authored by bandito1 This message was authored by: bandito1

Re: Sloooowwwww Broadband

Do you have any suspicion what might be causing it?? Is the answer to move away from Sky do you think?!


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