Sky ultrafast + router

[grant+wilkes]

Hi so I have ultrafast + broadband 

and the standard black router 

but I see the deal is advertised with the white router . 

but also I see the white is now getting advertised as an additional option as sky max ? 
surely I should have the white router as standard ? 
also does it actually make a difference? 
I always have Wi-Fi issues have done for over 10 yrs and still only have 1 booster by sky tech team 

looking for help please 

[Highlinder]

@grant+wilkes  Which black router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[grant+wilkes]

Standard one 

[grant+wilkes]

2nd one in images 

but sky say that they can't supply white one as exchange does not have capability for the software 

but I'm on full fibre which I am certain 

it comes from exchange to a junction box in our street then comes into our house 

open reach advertise double the speeds sky give me and a direct feed from exchange to house 

[grant+wilkes]

I'm really on the fence hear  an I contact openrrsch and ask the question as I am not sure if sky is telling me pack of lies 

which I hope they are not I mean I have been with them for over 25 yrs 

[Highlinder]

@grant+wilkes  If you are on ultrafast broadband do you have one of these in the picture below.

Openreach ONT

[grant+wilkes]

Yes I have this

[Highlinder]

@grant+wilkes  If you are looking to get the new Max router then you will have to pay for the max subscription. How long have you had the Sky broadband hub for. Where do you have it in the property?

[grant+wilkes]

Sky advertise this router with sky ultafast + 

If you check the internet 

so I don't see why I need to pay for it 

also advised by sky that my exchange is not capable to handle the new hub because of its up to date software that is why I have this black router and sky boost 

just not sure if this is true or not as my next door neighbour has fibre through virgin  

which is double the speed and cheaper than sky. 
I don't like changing providers I'm really on the fence 

it's mostly my Wi-Fi internet that gives me issues 

so suppose not really the main line anyway 

[grant+wilkes]

I have had it in few areas now but no difference really  

it's 1 foot from my openreach outlet

but it's where sky tech put it 

everywhere they tell you to 

next to phone line , window , radiator 

[TimmyBGood]

@grant+wilkes 

To clarify: the white Max Hub has recently become the default hardware issues to new Ultrafast (FTTP) subscribers.  It wasn't for about the first couple of years Sky offered Ultrafast, and isn't currently available as an upgrade except through subscription to the additional monthly cost WiFi Max service.

It's also not offered where the subscription address has Q television with more than one Q Mini box or one Q booster.

'Exchange software' sounds like a misunderstanding based on the Max Hubs use of Map-T IPv4 network translation.

[grant+wilkes]

Ah ok so that's better explanation than sky gave me 

thanks for that 👍🏻 

yes I have sky q with I upstairs mini box and 1 booster in one bedroom 

man's even the Xbox hard wired from booster speed is around 300 on a really good day 

other bedroom has no booster and speeds around 90 to 100 

but when playing COD. It's far too slow and I get freezing and images on screen take too long to load up on gameplay 

hope that makes sense 

we all game in our house so really need good stable speeds  

and I am not really getting that unfortunately so yeah 

looking to even get someone in to yard wire full house if that's my only option 

[TimmyBGood]

---

@grant+wilkes wrote:

yes I have sky q with I upstairs mini box and 1 booster in one bedroom 

---

My understanding is that would currently cause the Sky system to flag Max as unavailable at the address, which some support staff are interpreting as a regional unavailability (which it isn't)

[grant+wilkes]

So I'm sure if I paid the extra I could get it ? 

[TimmyBGood]

@grant+wilkes 

Not unless/until they lift the restriction on Q television hardware.