Poor streaming connection and broadband

[Mivi]

Impossible to watch Netflix right now as the picture quality is extremely low and pixelated and keeps freezing and buffering every few seconds.

Laptop broadband connection also poor. Service checker says 86Mb/s (when I'm guaranteed minimum 90).

[Chrisee]

@Mivi a drop to 86Mb/s shouldn't be causing issues with Netflix but if speeds continue showing as slow in the My Sky test contact Sky to activatecthe guarantee.

Run the Network test in the Netflix app's Get Help menu as the cause is likelybto be poor WiFi signal getting to your streaming device. The maximum Netflix can use is around 25Mb/s. 

[Mivi]

Thanks, but it was effecting normal broadcast channels too (itv). I will contact Sky as you suggest, thanks!