Sky ultra fast fibre fitted a few weeks ago and I am finding that things are slower

[SDerm]

I have changed from copper with sky to sky ultrafast fibre a few weeks ago and I am finding that the internet/wifi is slow and when I check broadband etc on sky it shows no problems and everyday showing 151mb. I have done all the self checks to death. I should say that the fibre comes via telegraph pole into house to newly located hub

[Highlinder]

@SDerm  Did Sky change the router that you had for a new one when you got fibre in?

[SDerm]

@Highlinder thanks for follow up engineer fitted new sky router

[Highlinder]

@SDerm  What colour was it and where was it postioned in the property?

[SDerm]

@@highlander it is black and is fitted on coffee table in corner of living room

[SDerm]

@Highlinder it is black and is located on coffee table in corner of living room next to outside wall. The previous router was in hallway

[Highlinder]

@SDerm  You can use a longer ethternet cable to put it back out in the hallway if you wish that connects to the ONT.

[peter-marlow+1966]

Did you  have an optical network terminal  fitted ? Which is  full fibre  to the  property,  do you have a grey box outside  ? Otherwise  you are still  on copper  line  to your  house, fttp from sky I have I am on gigafast  had it installed  back in January  this year , 900mps 

[SDerm]

@peter-marlow+1966 

Hi Peter, I have an optical network terminal fitted. With a slim grey box on outside wall. The engineer had to pull the fibre cable via telegraph pole cable.