Sky shield

[Wayne009]

Can't turn off sky shield why?

[jamesn123]

@Wayne009 

You should be able to. What error are you seeing?

[Wayne009]

There's been a problem please try again in red 

[jamesn123]

@Wayne009 

Try clearing your cookies & cache and try a different browser.

If you still have problems let me know and I can escalate your post to chat with Sky staff.

[Wayne009]

I have mate tried all sorts thanks for your help only joined sky today 

[jamesn123]

@Wayne009 

Look out for a message on the forum from a Sky rep. It might be tomorrow now. 

[Wayne009]

OK thanks 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Wayne009 an invite to chat.

[Wayne009]

Nobody as invited me to chat 

[Wayne009]

@Greenfingers001 can't see the invite still can't turn off sky shield is there a reason you are stopping your customers doing this ?

[MWPC]

I still have this same problem too -> https://helpforum.sky.com/t5/Broadband/Broadband-Shield-quot-We-re-sorry-there-has-been-a-problem-qu...

[jamesn123]

@Greenfingers001 You invited me to the chat and not @Wayne009.

Can you please close mine and invite @Wayne009 

[Guy+Keshet]

also affected by the same issue. Sky support in contact but have not resovled it after 15 days - useleess service. have raised compaint and will escalate via the ADR service at https://www.cedr.com/consumer/cisas/overview/