Sky router not working

[Debs1976]

all 3 lights on broadband router working - can get menus on sky tv - but no channels actually work - check settings and says network connection not working - been like this for 2 days and kids are climbing the walls

[Mr+Flibbles+86]

Hi there @Debs1976 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Debs1976 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks