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Discussion topic: Sky router keeps dropping connection and getting hot

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This message was authored by: Ju1308

Sky router keeps dropping connection and getting hot

For the last couple of days we keep losing the internet and having to reset router. I have done all the checks for the broadband / wifi etc and it doesn't throw up any problems. We have this router for at least 8 years and it gets hot - would Sky replace the router ?

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This message was authored by: JimM1

Re: Sky router keeps dropping connection and getting hot

@Ju1308 Have a look at the link below, see the sky hubs there and say which one you have, hard to say when you mention 8 years and if you have the sky Q hub, that one does run very warm because all is inbuilt to it, and also obsoleted now.... Say what you see from below!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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