Sky puck buffering all the time

[Kerry+Ayres]

We've had the pick now for well over a year and we've had intermittent buffering but the last few months it's been awful. Is there anything that can be done please? Because if not when we're up for renewal we won't be able to stay with sky as it's near on impossible to watch a programme 

[TimmyBGood]

@Kerry+Ayres 

What broadband speed arrives at the address, and what speed does the Stream puck show in the Netflix app 'test my network'?

[SimonPendle]

We have had same problem. 55" sky glass TV works fine upstairs. The TV with the puck keeps buffering all the time though. 150mbps internet speed.

[Kerry+Ayres]

Showing 29.7 on independent app but sky says 37.9 with no issues 

[TimmyBGood]

@Kerry+Ayres 

Either is likely to be too low for reliable use of Stream.  What does the Netflix app say,?

[TimmyBGood]

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@SimonPendle wrote:
 150mbps internet speed.

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What does the Netflix app speed test report?

[Kerry+Ayres]

Only says 19 on there 

[TimmyBGood]

@Kerry+Ayres 

Current advice from Sky is that a minimum of 25Mbs is required to reliably run a Stream puck, even where viewing HD rather than UHD.