Sky outage

[JoyMG]

Is there still a Sky outage in the West of Scotland.  I changed to Sky - yesterday was my connection day and no wifi has been possible since I connected.  Sky told me it was due to an outage that they are working on but when I check the system it shows there are no problems in the area.

[stereohaven]

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@JoyMG wrote:

Is there still a Sky outage in the West of Scotland.  I changed to Sky - yesterday was my connection day and no wifi has been possible since I connected.  Sky told me it was due to an outage that they are working on but when I check the system it shows there are no problems in the area.

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Check out this thread and response which I believe relates to some Scottish postcodes: No WiFi but showing as connected 

I suspect that even if it is a fixed issue there could still be residual problems.

[Chrisee]

@JoyMG if you have not rebooted your hub try that before calling Sky.

[JoyMG]

Thanks @chrissie I have done all that.  I can't believe this is my first two days with Sky and there is zero information about an outage apart from reading messages from other customers.

[stereohaven]

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@JoyMG wrote:

I can't believe this is my first two days with Sky and there is zero information about an outage apart from reading messages from other customers.

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I'm confused, in your first post you said:

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@JoyMG wrote:

...Sky told me it was due to an outage that they are working on...

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Anyway, I am sorry you have issues, I posted the correct thread for your problem in my first response and I hope you get it sorted soon 👍🏻