No Broadband

[weejanpan]

Hi, my broadband has not been working since Thursday, I have contacted Sky but the CSA said it was open reach so could not help. I pay Sky not Open Reach so I don't think is a good enough answer. Now on day without broadband, no access to any apps on Sky Box and no access Internet on any devices. Surely there is something I can do to expedite this problem??? Any ideas?? Iv been told it's an outage in my area even altho my neighbour Sky broadband is working fine.

[GD1]

@weejanpan  If the fault lies on the Openreach Netwiork (which is what I'm guessing the adviser was referring to?)  there is nothing you can do to expedite anything as any faults on the network need to be found and fixed and can take time dependant on the actual fault.