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Discussion topic: Sky mobile uses data rather than wifi within house.

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This message was authored by biggustimmus This message was authored by: biggustimmus

Sky mobile uses data rather than wifi within house.

Within the house we have a nunber of devices attached wirelessly. My phone says it's connected but it still shows 4g. 

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This message was authored by JPR007 This message was authored by: JPR007

Re: Sky mobile uses data rather than wifi within house.

Posted by a Superuser, not a Sky employee. Find out more

@biggustimmus Assuming you have Apple devices, they commonly have "Wi-Fi assist" enabled in settings. If the device determines the wifi connection to be poor, it will drop back to using a cellular connection.

 

Sometimes it can be worth forcing the device to stick with WiFi.


On an Apple device it is under: Settings > Mobile Data > WiFi assist (scroll down).

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biggustimmus
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This message was authored by biggustimmus This message was authored by: biggustimmus

Re: Sky mobile uses data rather than wifi within house.

Thanks I think it may be the WiFi strength - have adjusted phone settings as you suggest. I was on a thing called WiFi boost, just replaced with WiFi max to see if that makes a difference. 

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