Sky max pod won’t connect

[Fc47]

Slow speed issue was fixed yesterday but now my sky max pod will not connect my hub so no longer have WiFi in all rooms

[JimM1]

@Fc47 What was required to do your original fix?

[Fc47]

Openreach came and fixed external fault.  Have had to reconnect some devices to the hub but it's like no longer finds the pod 

[JimM1]

@Fc47 Did you per chance do a reset on the sky Hub?

[Fc47]

Possibly the open reach engineer did yes

[JimM1]

@Fc47 Call sky then and have someone walk you through the steps!

[Fc47 · Accepted solution]

Thank you, managed to reconnect the pod through the my sky app and adding the device with its serial number 

[Se25]

How did you do this?

[Chrisee]

@Se25 there are several different reasons why a pod may not connect as explained here https://www.sky.com/help/articles/sky-wifi-booster-max-pod.

If you are still stuck talk to Sky who can see your hub and system remotely and can usually talk you through how to sort it.