Sky max hub and wireless printer connecting

[Mickeys+mum]

Hi,

just got dky max hub, trying to connect it to my hp 5530 hp wireless printer, recognises hub but wont connect,....help!!!
been 2+. Hours and still no joy!!!!

[Chrisee]

@Mickeys+mum try lowering the wifi security setting from wpa3T to wpa2 in the My Sky app. If that doesn't work temporarily turn off the 5GHz WiFi band and connect the printer once connected turn the 5GHz band back on. 

[Mickeys+mum]

Hi Chrisee,

thank you so much that worked, been pulling my hair out for days trying to get the printer to work, it nearly went in the bin, many thanks again 👍

[steeler69]

You really are a genius - I too was very close to throwing the printer in the bin. The SKY guy on the phone said it was a problem with the printer. THANK YOU 

[Lifesshort]

Many thanks, Chrisee, fixed and saved me loads of time 🙂

[Mattom+1]

Hi Micky+mum 

Please can you let me know which one of the workarounds Chrissie gave you used to connect your printer to the WiFi? I've got my Sky Max on order and want to be forearmed should any printer issue arise ...I use my printer everyday for business so it is vital I'm not without it  thank you rgds Simon 

[steeler69]

I changed the security setting and that worked  - hope you get yours sorted too

[Sharry1]

Brilliant! 72 year old dip read the post and did what it said🤦🏼 ......... it works. Thank you sooooo much.

[Vicki1231]

I tried this - no luck but now can't find how to switch the 5ghz back on - help???

[steeler69]

I can't remember but I probably googled ' change security settings on hp printer ' sorry can't be more help 

[Chrisee]

@Vicki1231 if you havectge white Sky hub the eetting is in the advanced settings fir the Hub under WiFi labelledslightly confusingly  "diasbale wifi" go past the various warnings and just click thecslider for 5GHz back on. 

If you havectge white Sky a. Black hub its a bit more complicated.