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Discussion topic: Sky max Parental control disappeared suddenly

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This message was authored by: MuratB

Sky max Parental control disappeared suddenly

We have Sky WiFi max for the Parental controls but they have disappeared from my sky app so I can't control them? Been like it for 7-10 days?!

I've tried deleting app and reinstalling, turning hub on and off but it did not work. I want to sign out off all devices which linked to the router but icouldnt

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This message was authored by: caesarome

Re: Sky max Parental control disappeared suddenly

Posted by a Superuser, not a Sky employee. Find out more

@MuratB 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: MuratB

Re: Sky max Parental control disappeared suddenly

I did it all but it still doesn't work,  I couldn't see Parental control on my app😔

This message was authored by: arcadeavenger

Re: Sky max Parental control disappeared suddenly

Posted by a Sky employee

Hi @MuratB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

This message was authored by: LJSLAYER

Re: Sky max Parental control disappeared suddenly

Did this get resolved.  My sky max controls settings have disappeared.

 

I have logged out. Also unistalled the app and its still not there. I reply on it for my 2 children and really need it back asap.

 

Is there anything else I could try?

 

Thanks

This message was authored by: Marie150

Re: Sky max Parental control disappeared suddenly

Has anyone managed to resolve this? My parental controls have disappeared and my sons laptop is paused. He has exams this week and is relying on his laptop for study. I would be really grateful of any advice 

This message was authored by: LJSLAYER

Re: Sky max Parental control disappeared suddenly

Hi Marie

 

Ive called about it today they dont know whats happening but have logged the issue. No idea how long it is till fixed.

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This message was authored by: MuratB

Re: Sky max Parental control disappeared suddenly

No, not at all ..😡

This message was authored by: Marie150

Re: Sky max Parental control disappeared suddenly

Hey all, check your apps again! The parental controls have suddenly reappeared on mine this morning. Hope others are the same 

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