Discussion topic: Sky max Parental control disappeared suddenly
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Message posted on 13 Apr 2026 10:01 PM
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Sky max Parental control disappeared suddenly
We have Sky WiFi max for the Parental controls but they have disappeared from my sky app so I can't control them? Been like it for 7-10 days?!
I've tried deleting app and reinstalling, turning hub on and off but it did not work. I want to sign out off all devices which linked to the router but icouldnt
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All Replies
Message posted on 13 Apr 2026 10:32 PM
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Re: Sky max Parental control disappeared suddenly
The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 14 Apr 2026 08:26 PM
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Re: Sky max Parental control disappeared suddenly
I did it all but it still doesn't work, I couldn't see Parental control on my app😔
Message posted on 14 Apr 2026 08:51 PM
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Re: Sky max Parental control disappeared suddenly
Hi @MuratB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
Message posted on 19 Apr 2026 06:18 PM
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Re: Sky max Parental control disappeared suddenly
Did this get resolved. My sky max controls settings have disappeared.
I have logged out. Also unistalled the app and its still not there. I reply on it for my 2 children and really need it back asap.
Is there anything else I could try?
Thanks
Message posted on 20 Apr 2026 03:43 PM
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Re: Sky max Parental control disappeared suddenly
Has anyone managed to resolve this? My parental controls have disappeared and my sons laptop is paused. He has exams this week and is relying on his laptop for study. I would be really grateful of any advice
Message posted on 20 Apr 2026 04:16 PM
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Re: Sky max Parental control disappeared suddenly
Hi Marie
Ive called about it today they dont know whats happening but have logged the issue. No idea how long it is till fixed.
Message posted on 20 Apr 2026 04:20 PM
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Re: Sky max Parental control disappeared suddenly
No, not at all ..😡
Message posted on 24 Apr 2026 12:01 PM
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Re: Sky max Parental control disappeared suddenly
Hey all, check your apps again! The parental controls have suddenly reappeared on mine this morning. Hope others are the same
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