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Discussion topic: Sky is throttling my connection to certain sites.

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This message was authored by: MrBenjamin

Sky is throttling my connection to certain sites.

Sky is throttling my connection to fast.com and I can prove it. 

 

When using speedtest.net I get what I would expect I pay for 300Mb and get around 280, this is a wired ethernet connection. 

 

When I speedtest through fast.com I get 30Mb.

 

When I turn on my VPN and speedtest again through fast.com I get compatible speeds to speedtest.net.

 

This is irrefutable proof that sky has the ability to and does throttle connections to certain domains and services.

 

How is this acceptable.

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This message was authored by: daveNOS

Re: Sky is throttling my connection to certain sites.

Posted by a Superuser, not a Sky employee. Find out more

@MrBenjamin It may be just a simple routing issue and not a throttling issue(what would be the point in Sky throttling speeds to a single speed test site?).

From my experience fast has been very inconsistent recently, i don't use Sky broadband and whne using fast I get speeds that vary from 10mbps to 500mbps, even on the low days I have no issue streaming netflix(which fast is part of), simply because it's a false result as speed test.net and speed.measurementlab.net both report 450+mbps at the same time. 

This message was authored by: TimmyBGood

Re: Sky is throttling my connection to certain sites.

Posted by a Superuser, not a Sky employee. Find out more

Have to say I'm struggling to understand why any ISP would choose to throttle speed testing site and so generate more support calls....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: bar72

Re: Sky is throttling my connection to certain sites.

Hi, yeah, I just noticed myself.  I upload to file hosters a lot and if I use my VPN, I uplaod a 1 gigabyte file at around 2.26 MB/s but if I don't have VPN on then it uploads at around 200 KB/s or eight times slower.

 

Needless to say, as soon as contract up, back to previous broadband provider.

This message was authored by: DionJones

Re: Sky is throttling my connection to certain sites.

Same here.  I don't pay for a broadband connection that gets throttled when I use a system that requires VPN

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This message was authored by: MrBenjamin

Re: Sky is throttling my connection to certain sites.

Looked into this further and still not resolved.

I no longer think its deliberate, I think I have terrible routing congestion and packet loss issues that are circumvented by my VPN usage.

However when i tried to speak to customer services they just kept parroting about speed to my hub. 

Despite me being connected directly to the hub via 3ft of Cat 6.

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This message was authored by: MrBenjamin

Re: Sky is throttling my connection to certain sites.

Hi daveNOS, still having these issues, used the testers you sugged and getting the same results. 

I do agree its not throttling and its likely a routing issue, but its affecting all incoming traffic. 

 

faster on VPN's, screenshot below.

 

Speedtest.png

This message was authored by: DionJones

Re: Sky is throttling my connection to certain sites.

They 100% do.  A simple Speedtest with and without vpn proves it.

 

i only have sky broadband because I've got sky q but I will not be renewing my broadband with them.  Why should I pay for a throttled connection 

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