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Discussion topic: Sky hub setup is stuck

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Stuwettfs
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Sky hub setup is stuck

‎11 Sep 2024 04:16 PM

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky hub setup is stuck

‎13 Sep 2024 12:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@Stuwettfs 

Have you tried rebooting the hub and app?

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Myself & Others offer our time to help others, please be respectful.
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Stuwettfs
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Re: Sky hub setup is stuck

‎13 Sep 2024 12:37 PM

Rebooted router a lot ,various different resets performed by myself and engineer  with everything disconnected etc , deleted app reinstalled app , different log ins same result 

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jamesn123
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Re: Sky hub setup is stuck

‎13 Sep 2024 12:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Stuwettfs 

Have Sky outlined any next steps to take if the engineer wasnt able to solve it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Stuwettfs
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Re: Sky hub setup is stuck

‎13 Sep 2024 01:05 PM

To "keep checking " and it's a software issue that's being experienced with other routers too, they have escalated but have said " no timeline " 

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mormegil
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Re: Sky hub setup is stuck

‎13 Sep 2024 01:34 PM

Leave it on that page and let it time out so you can restart it 

 

it took 5 attempts and a final over night run to get my replacement hub to update and fully set up

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