Sky hub setup is stuck

[Stuwettfs]

 

[jamesn123]

@Stuwettfs 

Have you tried rebooting the hub and app?

[Stuwettfs]

Rebooted router a lot ,various different resets performed by myself and engineer  with everything disconnected etc , deleted app reinstalled app , different log ins same result 

[jamesn123]

@Stuwettfs 

Have Sky outlined any next steps to take if the engineer wasnt able to solve it?

[Stuwettfs]

To "keep checking " and it's a software issue that's being experienced with other routers too, they have escalated but have said " no timeline " 

[mormegil]

Leave it on that page and let it time out so you can restart it 

it took 5 attempts and a final over night run to get my replacement hub to update and fully set up