Sky hub problem

[James0901]

Hi my sky hub has been have issues lately. I currently have a weird situation where i can connect to my hub but i have no internet, but if i connect to my tp link booster i have internet. All 3 lights are green. Also my pc is connected via ethernet to the hub it shows  my hub name but no internet. Ive already done a full reset by holding the reset button as i was told by sky over the phone. It fixed it for a few days but has stopped working again

[Lisa-P1987]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[James0901]

Thankyou. Im still waiting to hear from them

[Highlinder]

@James0901Are using Safari as the browser to access the forum?

[Chrisee]

@James0901 there was an issue with the escalation system over the weekend which we are told has been fixed so check the forum but turn off any privaxy extensions etc as they can stop,the button appearing.

[James0901]

No im using chrome. Will check again when im home from work thanks

[Addie15]

Update-There has been no response to our invite in 48 hours, which we are closing now. Please contact us if you still need help. Thank you.