Sky hub not setting up

[Chris19791]

Sky Max Hub just stuck in setting up in MySky App

Following advice I have uninstalled the app, reset the hub and reinstalled the app but it is still stuck with a whirring orange circle on the app stuck with the message "we're setting up your hub” and I am not able to access any of the features. 

The broadband is fine next to the router but not in the rest of the house

I have been sent a sky pod to make the wifi work across the house but it won’t let me set this up until the above is fixed

Can you help?