Sky hub in the not working

[EmmaK]

My sky hub upstairs is not working it constanly has a red on the middle light called connected.

I have been going in circles for weeks now we are paying an extra £5 a month to have wifi in every rom but cant work in this office now as it wont go on Teams calls and drops out of otrher online stuff too. 

I ahve tried all the tests and it says its fine and the I try and call th enumber and they send me a text to the same test connection link and then hang up. Can anyone help as I feel like I'm just going round in circles and paying this money to not have any support when its gone wrong.

[Mr+Flibbles+86]

Hi there @EmmaK , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @EmmaK . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks