Sky hub 4 reduce speed compared to sky hub 3

[Eddy321]

Hi guys So here's one for you, had the sky engineer out yesterday and we have found an issue with the sky hub 4 , The speed being produced via hub 4 is nearly halved compared to the hub3 unit , so getting 40meg at the socket ( which is good for my location) however my speed on the hub 4 is 23 to 24 Meg, so changed the bt socket face and tried a brand new hub 4 no change , , I need a hub 4 for my voip to work , So have anyone else come across this situation please help.

[jamesn123]

@Eddy321 

Can you post the router stats with each router connected?

[Eddy321]

Hi all , so had to connect the hub 3 back up for now , divert calls to my mobile to get around  the voip issue,  sky are stumped? so waiting for another hub 4.2 to come but can't see that working as tried a new hub last week 😕,  

Good news is getting my maximum speed now 40 Meg,  which is good for where I am , up a tree in the amazon 😀 

[Eddy321]

So definitely an issue with the sky hub 4.2,  

Tried 3 brand new hubs all of the reduced my speed from 40meg to 23meg , sky hub 3 is giving me 40 Meg,  but no voip phone, 

Sky have no solution at all!!! 

I cannot be the only person out there with this problem 

[Eddy321]

 

 getting 40 Meg on hub 3 , and 26 on hub 4.2 

[Eddy321]

So no further forward,  openreach stumped,  sky engineers and support desk stumped,  

I cannot be the only person with this issue,  

Sky hub 4.2 is just halving the speed of my broadband,  makes no sense at all just give up , 

 

[Highlinder]

@Eddy321  It is there in the router stats with a noise margin of 18.8 and should be around 6.0 in the downstream noise margin.

[Eddy321]

Hi, so the issue you are talking about noise level , would this not be the same issue on both the 3 hub and the 4 hub , on the 3 hub I get between 37meg to 40 Meg on the 4.2 hub I get between 18meg to 23meg , 

How would I get this level reduced?

Thank you for taking the time to reply. 

[Highlinder]

@Eddy321  To give you a steady speed on the line with faults the DLM will reduce the speed and hence seeing the increase in the noise margin. The connection would normally return on its own to a decent speed, but if the router is reset a lot then this could be seen as a fault by the DLM and keep reducing it further.

[Eddy321]

 

Hi

 hi so the top one is the 4.2 hub and the one below that is the hub 3, my speed is creeping up to 40meg on the hub 3 but awful on the 4.2 hub 

[Eddy321]

Hi all , does anyone know if the sky business hub 6 works alongside SKY Q system,  due to the mesh conflicts?,

just clutching at straw,  or a 3rd party hub which will work with voip , 

[jamesn123]

@Eddy321 

The Sky business hub is not designed to mesh with the Sky Q system

[Eddy321]

Thank you,  

[Eddy321]

Hi all update as regards the issue I have had , 

So two broadband engineers came today and replaced the bt backbox and changed the polarity on the socket,  

To be honest we can't believe it worked,  

So that is one to check,