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Discussion topic: Sky hub 4.2

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This message was authored by: Syed111

Message posted on ‎09 Jan 2025 11:50 AM

Sky hub 4.2

My name is Syed Ali. I am a Sky VIP customer. I am having my Sky fibre fitted on 14 January 2025. I have been told that I will receive a sky hub 4.2 for my internet use. I would like to know why as a vip customer I have not received the sky hub 6.0 which is what I really need. Pls can you get back to me before the installation date of 14 January 2025. Thank you 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎09 Jan 2025 12:04 PM

Re: Sky hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Syed111 

 

Are you an existing  sky broadband customer?

What speed have you taken out?

Do you or have you had sky q?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎26 Mar 2025 08:37 AM

Re: Sky hub 4.2

We are also being sent a hub 4.2 and this is with Fibre 300 being moved up from Ultrafast 1 (G.Fast).

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This message was authored by: TimmyBGood

Message posted on ‎26 Mar 2025 11:50 AM

Re: Sky hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Suzie47 

 

Sky still appears to be sending Broadband Hubs to upgraders.  Yours will probably be a swap from an SR204 (with a G.fast modem) to a standard SR203.

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This message was authored by: Suzie47

Message posted on ‎01 Apr 2025 04:37 PM

Re: Sky hub 4.2

Correct. We are now activated using the new hub. The SR204 would not work, the Openreach engineer tested the WAN port and had suspicions it was just a normal gigabit port.

As soon as we swapped to the SR203 the WAN port was able to communicate with the ONT.

We are really impressed with the speed , but Sky Q mesh limits us to 180Mbps on Wi-Fi.

With the Q boxes off we get 300Mbps.

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