I appreciate your patience on this. I have received confirmation that the link being used to direct you to your updates is incorrect and should instead be https://www.sky.com/help/updates. Alternatively, you can access your updates through your My Sky App.
We're working to ensure the link moving forward is correct, and I'm sorry for any inconvenience this may have caused 🙂
Why, what is happening, do you see an error and if so what does it say ?
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Hi all! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.
Thanks for letting us know about the error screen you can see in myhelprequests, could you please tell me if you can see your updates by accessing https://www.sky.com/my-messages/inbox first?
When I click that it tells me I have no messages, no cases, and when I try to open Documents or the Contracts tab I get a flash of a red dialogue box which then quickly switches to saying the page is restricted.
I did manage to grab a screenshot of the dialogue box in case that is relevant at all.
I appreciate your patience on this. I have received confirmation that the link being used to direct you to your updates is incorrect and should instead be https://www.sky.com/help/updates. Alternatively, you can access your updates through your My Sky App.
We're working to ensure the link moving forward is correct, and I'm sorry for any inconvenience this may have caused 🙂
Yesterday [02/10/25] I was directed by text message from Sky to see the latest update on the delay since 22/09/25 of my order [14/09/25] of the installation of Broadband/Talk package to https://myhelprequests.sky.com and view a 10 digit number they supplied. The link does not work, and still shows the same error message [Sky technical]. I have tried all the links suggested on this forum with the same result. How can this not have been corrected after what looks like at least 4 months?
SKY ID does not give me access to tracking my order either. I spoke with an online "Sky Expert" this morning and after supplying all the relevant information, wanted to charge me before connecting me to the network to resolve the issue, which appears to be one of Sky's own making. I am still none the wiser about what the update is?
The charge was £1 (apparently refundable). I just need a telephone number to speak directly to a human being and not a "virtual assistant online", who has the ability to tell me what the update is on my order?
@EasyTiger1 Use this link, post 5 of 5 click on that, down to the call us click and the number to call will appear! The help number is not allowed to be posted on the Forum!
