Sky engineer visit

[Si99]

Hi all

does a sky engineer have to visit my home?

I thought open reach would activate at the box end of my road and then I plug my router in? 

my order has a sky engineer booked for my home?

thsnks in advance for assistance 

[cookiemonsteruk]

@Si99 

Are you moving to sky from another openreach provider, is this a new connection or are you upgrading your speed?

[Chrisee]

@Si99 a standard activation of a Superfast service is normally done remotely assuming you have a working Openreach line. However upgrades to Ultrafast or where Openreach want to switch the service from copper to full fibre always require an engineer's visit. The engineer maybe one of Sky's trained broadband engineers or from Openreach or one of their sub-contractors it varies.

[Si99]

Thank you for the replies

i am moving to sky after 2 years on virgin, prior to virgin I had Vodafone in 2020 which was via the phone line with speeds up to 70mb

cheers 

[Chrisee]

@Si99 Virgin Media engineers often "helpfully" remove the Openreach line while installing their line which is maybe why you need an engineer. 

[Si99]

The virgin engineer didn't come into my house this time as virgin was installed prior to my move to Vodafone and bsck to virgin....would the virgin engineer remove the open reach line from the exchange?

cheers

[jamesn123]

@Si99 

If your area has been activated for Ultrafast fibre then any new orders placed would result in you getting your service over FTTP rather than FTTC which would require an engineer to attend and run a new fibre cable into your home

[TimmyBGood]

@Si99 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Si99]

It says I do not have permission to post pics 

[Si99]

[TimmyBGood]

@Si99 

If you could post the first couple of lines of text below the table, that would help.

[Si99]

Thanks for your help 

[jamesn123]

@Si99 

That suggests an FTTC area so the activation should be remote unless Openreach think you dont have a master socket in your home

[Si99]

Cheers, I have a master socket as used Vodafone okay previously.