Sky connection has gone haywire!

[DaJoLo]

Hi

Yesterday (7 June) my router lost connection. Did not notice this until I got home at 2pm. No outages reported via mobile app. It was stubborn about reconnecting. but eventually router reconnected after about 5 or 6 tries (usual rigrmarole - switch off reconnected, reset etc.

Later that evening about 10pm tried to open iPlayer app But no connection. Tried Settings  but could not reconnect. Also coudl not conecte to my recordings list.

Ditto mini-box in the bedroom - when restarting th I got a screen I hav never seen before tellnig me about Accesiblity settings, but it is a frozen screen. Shows a Settings button but nohting works!

Then noiced the booster box was not connected , i.e. power light on, Wifi light on, connected light off. Treid turing off and reconneced but to no awail. Tried WPS several times (on both booster and miniQ box, but no change).

I can get satellit channels (BBC etc) but Sky Broadband appears to be not working. Mini Q box is won;t connect at all and I cannot display settings.

Online checks say everything is fine, so something must have changed in my hardware (I assume, and also I assume it is related to the outage yesterday).

Never seen this before. TV broadband is haywire! Have unplugged and reset all boxes but there is no change.

Not sure what to do next - still too early to phone for help but if anyone is reading this any advice is appreciated.

[DaJoLo]

Edit: To clarify - recordings are available, and it looks like I can set a recording. It's the Sky TV Broadband functions (i.e. Apps e.g.) that aren't working as well as the miniQ box (whihc I assume links to the main box via WiFi?)

[Chrisee]

@DaJoLo check if other devices are connecting to the internet if they are reboot the Q boxes starting with the main Q box. Hopefully thst will sort things if it doesnt or if other devicescare not connecting properly run the Service Checker in the My Sky app over a mobile connection as thst will tell you if Sky arexaware aware of an issue affecting your broadband if they aren't give them a call.