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Discussion topic: Sky broadband

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Avatar for Jack62
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This message was authored by: Jack62

Message posted on ‎26 Mar 2024 08:16 AM

Sky broadband

The broadband keeps dropping nearly every hour it stops working
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Mar 2024 08:42 AM

Re: Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jack62   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Highlinder

Message posted on ‎26 Mar 2024 09:15 AM

Re: Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jack62  Did you run the broadband test at any point when this issue was happening to see if it picks up the external issue?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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