Sky broadband router ordered but I don’t have an optical network terminal

[cookiemonsteruk]

@Umut 

They should just install the ont and may need to re arrange a hoist team to bring the optics from the pole to where ever bring the fibre into the house. If that is the case keep in contact with sky

[Umut]

I have already received a sky puck for tv and don't see the need to get all this extra equipment. 

[Umut]

Ok, thanks for confirming this as well. 

That's all I needed for today. Thank you. 

[cookiemonsteruk]

@Umut 

The l2c as @TimmyBGood  says happens when for example the house is cladded and may not support a tetra ladder having to be secured to the wall

[Umut]

I wanted to notify that (I am almost certain) that the house for installation is not cladded. 

[TimmyBGood]

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@Umut wrote:

I have already received a sky puck for tv and don't see the need to get all this extra equipment. 

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Where there's FTTP in the area, that's what ISPs will now use for any new order.

[cookiemonsteruk]

@Umut 

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@Umut wrote:

I wanted to notify that (I am almost certain) that the house for installation is not cladded. 

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That was just an example for whatever reason openreach feel it unsafe to use a ladder

[Umut]

Ok i see. Is it possible to disclose the case for the issue now because I feel like now it has been resolved?

Do I need to disclose it? 

[cookiemonsteruk]

@Umut 

I can only think of two

A  cladding as previously discussed

B   listed buildings were openreach would not be allowed to drill for conservation reasons

So any ideas would be helpful 👍 However it may not change the outcome but you will find out on the day

[Umut]

Thanks. Is the case disclosed now?

[cookiemonsteruk]

@Umut 

I don't know what you mean by disclosed. I thought you meant that you had an idea of what the issue may be

[Umut]

I meant as in, is there a way to close this conversion because I've managed to ask the questions I needed to ask and I recieved the responses I needed.

that's why I was asking whether I need to do anything to stop receiving notifications or is that something from you side that you have to do.