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Discussion topic: Sky broadband cutting out 20+ times a day

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This message was authored by LennySUFC This message was authored by: LennySUFC

Sky broadband cutting out 20+ times a day

For the past month or so our sky router is dropping out 10-20 times a day to the point it's impossible to work from home. 

We've have had two openreach engineers out who have both tested the line and unable to find anything wrong with the line. 

Router stats 

FBE50EC4-A22A-4727-855F-FE20A5C3726F.png


I've done everything including now a factory reset of the router and nothing... 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband cutting out 20+ times a day

Posted by a Superuser, not a Sky employee. Find out more

@LennySUFC 

 

You will need to keep on at sky . Call them on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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LennySUFC
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This message was authored by LennySUFC This message was authored by: LennySUFC

Re: Sky broadband cutting out 20+ times a day

Thanks. We've been without internet now since 7pm Friday which is rediculous given I work from home! 

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