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Discussion topic: Sky broadband connection

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Avatar for Jeanie201
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This message was authored by: Jeanie201

Message posted on ‎12 Nov 2024 10:09 AM

Sky broadband connection

I am a sky customer and have recently renewed our sky account - we have sky Q plus sky talk.  Received new white router and have followed instructions but there is no connection to the ONT no lights nothing?  Sky say I have out the correct cables into router but now stuck.  So have no internet.  Awaiting sky to get back to me but any suggestions welcomed

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎12 Nov 2024 10:18 AM

Re: Sky broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@Jeanie201 

 

No lights at all would tend to suggest no power, in which case nothing is going to work.

 

Has the ONT worked correctly with a previous Sky Broadband Hub?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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