Sky box return

[oaksiedoaksie]

I changed supplier 3 weeks ago and have now been asked to return my sky equipment that I no longer have as I wasn't aware that it had to be sent back. 

First time I have had to return the router to sky and I was a previous customer and never had to do this/ 

It's unfair I am going to be charged given i had not been given any warning to send back.

[Daniel0210]

@oaksiedoaksie 

All Sky Q equipment and most Sky broadband hubs have to be returned when you cancel your subscription.

This link explains the charges for not doing so

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment