Discussion topic: Sky box return

This message was authored by: oaksiedoaksie · ‎17 Dec 2023

I changed supplier 3 weeks ago and have now been asked to return my sky equipment that I no longer have as I wasn't aware that it had to be sent back.

First time I have had to return the router to sky and I was a previous customer and never had to do this/

It's unfair I am going to be charged given i had not been given any warning to send back.

This message was authored by: Daniel0210 · ‎17 Dec 2023

@oaksiedoaksie

All Sky Q equipment and most Sky broadband hubs have to be returned when you cancel your subscription.

This link explains the charges for not doing so

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky box return

Sky box return

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