Sky box loosing connection

[Jessica23]

My sky box keeps loosing  WiFi connection several times an hour I've run tests on the sky app it says everything is running fine but is clearly not. So frustrating when trying to watch something is there anything else I can do? Thanks 

[Chrisee]

@Jessica23 not sure which Sky box you have but if it a Sky Stream puck or a Sky Q box and you arexwatching on an app tge issue is likely to be poor wifi. Video streaming needs a good wifi connectionso you may need a booster which Sky can supply but you may have to buy an extra package. Give them a call.