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Discussion topic: No ONT power supply

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This message was authored by: DanT4

Message posted on ‎27 Feb 2025 08:23 AM

No ONT power supply

Moved into this house and I didn't realise how broadband works as never done this before. Didn't realise the ONT had no power cable and no I can't get my broadband on. Any ideas?

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎27 Feb 2025 08:31 AM

Re: No ONT power supply

Posted by a Superuser, not a Sky employee. Find out more

@DanT4 i assume you have booked a home move with Sky and have a date fir the activation? If so you need to call Sky and report the missing power supply which they will get Openreach to supply but often that can only happen after the service has gone live.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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